In general, the conflicting addin files can be found in Word's startup folder, located at:

C:\Program Files\Microsoft Office\Office\Startup

With Word and Outlook closed (as well as any other programs which may use Word components, such as PowerPoint), browse to this folder and remove the addin file that is causing the conflict. Then start Word again and try using the EndNote Web tools to see if the problem has been resolved.

If the above steps do not resolve your problem, please contact us and provide us with a list of the items in the "Checked items are currently loaded" box (see instructions below). Also, please note which items are checked, and which items are unchecked.

Word 2007: go to the Office button and choose Word Options. Select Add-Ins from the list on the left. At the bottom of the page, next to "Manage:" set the Drop down to "Word Add-ins" and click Go. This will open the window that contains the “Checked items are currently loaded" box.

Word 2000/XP/2003: go to “Tools / Templates and Add-ins.” This will open the window that contains the “Checked items are currently loaded" box.