Our Commitment to You

• We do our best to answer calls promptly and to keep hold times to a minimum. If you leave us a message when our office is closed we will call you back as soon as possible – always within one business day at most.
• We will acknowledge and, when possible, resolve all inquiries within one business day. Email responses will include a contact name and case number.
• We will inform you within one business day if the issue requires further investigation or escalation. Escalation will take place that same business day.
• We strive to resolve all customer technical support issues within a maximum of five business days.