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Contact Technical Support

 

You may find the answers you need on our Frequently Asked Questions and Support & Services pages. Click Here for our Business hours and Holiday schedule.

Click Here to Email Technical Support.

Or, call us at:

In The Americas:(800) 336-4474 ext 1591
(408) 987-5609
 
In Europe, Middle East, & Africa:+44 (0)20 7344 2999
 
In Asia / Pacific (Singapore):+65 6879 4118
 
In Japan:0800 888 8855
+81 3 5218 6500
 
In China:+86 10 8286 2099
 
In Korea:080 010 8100
+82 2 2076 8100
 
In Australia / New Zealand:1800 007 214 (Australia)
0800 443 162 (New Zealand)


Our Commitment to You

  • We do our best to answer calls promptly and to keep hold times to a minimum. During busy times we may not be able to answer your call immediately, but if you leave us a message we will call you back as soon as possible – typically within minutes and always within one business day at most.


  • We will acknowledge and, when possible, resolve all inquiries within one business day. Email responses will include a contact name and case number.


  • We will inform you within one business day if the issue requires further investigation or escalation. Escalation will take place that same business day.
  • We strive to resolve all customer technical support issues within a maximum of five business days.

 

 



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